机读格式显示(MARC)
- 010 __ |a 7-81084-443-1 |d CNY24.00
- 100 __ |a 20050510d2005 em y0chiy0121 ea
- 200 1_ |a 新服务开发 |A xin fu wu kai fa |d Developing new service |f (美)卡罗琳·费希尔(Caroline Fisher), (美)詹姆斯·苏特(James Schutta)著 |g 武永红, 陶峻主译 |z eng
- 210 __ |a 大连 |c 东北财经大学出版社 |d 2005.1
- 215 __ |a 218页 |c 图, 表格 |d 21cm
- 304 __ |a 书名原文: Developing new service: incorporationg the voice of the customer into strategic service development
- 410 _0 |1 2001 |a CRM 实战方略丛书
- 510 1_ |a Developing new service: incorporationg the voice of the customer into strategic service development |z eng
- 701 _1 |a 费希尔 |A fei xi er |b 卡罗琳 |4 著
- 701 A1 |a Fisher |b Caroline |4 著
- 701 _1 |a 苏特 |A su te |b 詹姆斯 |4 著
- 701 A1 |a Schutta |A James |4 著
- 702 _0 |a 武永红 |A wu yong hong |4 译
- 702 _0 |a 陶峻 |A tao jun |4 译
- 801 _0 |a CN |b ZPHC |c 20050930
- 801 _2 |a CN |b ZPHC |c 20050930
- 905 __ |a ZPHC |d F719-62/1